Help Desk
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METHODS OF PAYMENT: For personal apparel purchases, please use MasterCard, VISA, or American Express as methods of payment.. DELIVERY OF YOUR ITEMS: Embroidery orders are currently arriving within 3-4 weeks due to limited resources and a significant volume increase in apparel orders throughout the industry. SATISFACTION GUARANTEED: If you are not completely satisfied with your purchase for any reason, please contact Mazi Blair at mblair@donan.com. ORDER NOTIFICATION: Customers receive an E-mail order acknowledgement as well as a shipping notification. Your shipping notification will include a tracking number. FRAUD PROTECTION: We recommend that all customers who are shipping to addresses other than their billing address, notify their credit card company of the alternate shipping address. This process is becoming a standard and credit card companies are happy to assist you. Simply call your credit card company and let them know you are placing orders via the Internet and would like to give your credit card company an alternate shipping address. Please use the following chart to determine your correct sizing.
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